Payment Policy

Effective Date: January 8, 2025

At Volmavel, we want to provide a seamless, secure, and convenient shopping experience for our customers. This Payment Policy outlines the terms and conditions related to payment methods, security, and billing for orders placed through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal
  • Other Payment Options:
    We may offer additional payment methods such as Apple Pay or Google Pay, depending on your location. These options will be available during checkout if they are supported in your region.

Please note that payment must be made in full at the time of purchase, and we will not process orders until payment has been successfully confirmed.

2. Currency

All payments on Volmavel.com are processed in U.S. Dollars (USD). If you are shopping from outside the United States, the total amount in your currency will be automatically converted by your payment provider at the current exchange rate. Any additional fees or currency conversion charges will be applied by your bank or payment provider.

3. Order Confirmation and Authorization

Once you place an order, we will send you an Order Confirmation email, which serves as an acknowledgment that we have received your order. However, this email does not confirm the payment or acceptance of the order.

  • Payment Authorization:
    Your payment will be authorized by the payment provider during checkout. If the payment is successfully processed, we will then proceed to process your order. If there is an issue with the payment, such as insufficient funds or an incorrect billing address, we will notify you and request that you resolve the issue before we can complete your order.

  • Pending Payments:
    In some cases, payments may show as “pending” or “unconfirmed.” This can happen if there is an issue with the payment method or if additional verification is needed. We will notify you if this occurs and guide you through the resolution process.

4. Sales Tax

Sales tax will be added to your order where applicable, based on the shipping address provided during checkout. The amount of sales tax depends on the state or region you are located in.

  • Tax Calculation:
    Sales tax will be calculated and displayed at checkout before finalizing your order. We comply with state and local tax laws and charge the appropriate rate for each order.

5. Payment Security

We are committed to providing a secure and safe shopping environment for all of our customers. To ensure your payment information is protected, we use industry-standard encryption technology and secure payment processing systems.

  • SSL Encryption:
    All transactions on Volmavel.com are protected by SSL (Secure Sockets Layer) encryption to ensure your personal and financial information is transmitted securely.

  • Payment Information Storage:
    Volmavel does not store your payment information (such as credit card numbers) on our servers. All payment data is processed through trusted third-party payment processors, which comply with the highest security standards (e.g., PCI DSS).

6. Payment Issues or Declines

If your payment is declined, we will notify you and ask you to update your payment information. In some cases, payments can be declined due to the following reasons:

  • Insufficient funds or credit limits.
  • Incorrect billing address or payment details.
  • Payment provider issues or restrictions.

If you experience any issues with payment, please check your payment details and ensure that the billing address and card details are entered correctly. If the problem persists, please contact your bank or payment provider.

7. Fraud Prevention

To protect our customers and ourselves from fraud, we may conduct security checks on orders. If we detect any suspicious activity or potential fraudulent transactions, we may delay the shipment of your order and request additional verification before processing the payment.

  • Identity Verification:
    We may ask for additional identification or proof of purchase to verify your identity. This can include photo identification, billing address confirmation, or proof of payment. If we cannot verify your details, we reserve the right to cancel the order.

8. Refunds and Adjustments

If you request a refund or return in accordance with our Refund and Returns Policy, we will issue a refund to the original payment method used. Refunds are typically processed within 7-10 business days after we receive the returned product.

Please note:

  • Refunds for returned items will be processed minus any applicable restocking or shipping fees.
  • Refunds may take longer depending on your payment provider’s processing times.

9. Order Cancellations

Orders can only be canceled before they are shipped. Once your order has been dispatched, it cannot be canceled. If you wish to cancel your order before it has shipped, please contact our customer service team immediately at info@volmavel.com or call 704-927-6421.

10. Payment Disputes

If you dispute a charge on your payment method, please contact our customer service team first to resolve the issue. We are happy to assist you with any billing questions or concerns.

If you initiate a chargeback or dispute directly with your payment provider without contacting us, we may need to cancel or suspend your account and any pending orders.

11. Contact Us

If you have any questions or need assistance regarding payments, billing, or your order, please do not hesitate to contact us:

Volmavel
Email: info@volmavel.com
Phone: 704-927-6421
Website: https://volmavel.com