Sales Policy

Effective Date: January 8, 2025

At Volmavel, we are committed to providing a seamless shopping experience and offering high-quality toys for children. This Sales Policy outlines our terms and conditions related to the sale of products, including pricing, promotions, and the purchasing process.

By making a purchase on our website, you agree to the terms outlined in this policy. Please take a moment to review our sales guidelines.

1. Product Availability and Pricing

  • Product Availability: All products listed on our website are subject to availability. While we make every effort to ensure our inventory is up to date, we cannot guarantee that every item will always be in stock. If a product is out of stock after an order is placed, we will notify you and either provide an estimated restock date or offer a full refund.

  • Pricing: Prices listed on the website are in U.S. dollars (USD) and do not include taxes, shipping fees, or handling charges, which will be calculated at checkout. We reserve the right to modify prices at any time, but once your order is confirmed, the price will remain locked in for that specific transaction.

  • Promotions and Discounts: Promotions, sales, or discounts offered on our website are subject to terms and conditions specific to each promotion. These promotions may have expiration dates, product exclusions, and other limitations. Discount codes must be entered during checkout to be applied, and they cannot be combined with other offers unless stated otherwise.

2. Ordering Process

  • Order Confirmation: When you place an order on our website, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order, but it does not constitute acceptance of your purchase. A binding agreement is created when we ship the product to you.

  • Order Cancellation: If you wish to cancel an order, you must do so before it has been processed and shipped. Once an order has shipped, it cannot be canceled. In such cases, you may request a return or exchange as per our Return and Refund Policy.

  • Payment: We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment methods available at checkout. Payment is due at the time of order, and the transaction will not be considered complete until payment has been successfully processed.

  • Order Limitations: We may, at our discretion, limit the number of products purchased per person, household, or order. This applies to purchases made on the same account, using the same billing or shipping address, or placed with the same payment method.

3. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping options to suit your needs, including standard and expedited shipping. Shipping costs are calculated based on the size, weight, and destination of your order. Shipping fees are clearly displayed at checkout.

  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. Delivery times depend on the shipping method selected and your location.

  • Shipping Restrictions: We currently offer shipping within the United States and select international destinations. If shipping is not available to your location, we will inform you before completing the order.

  • Risk of Loss: Once your order has been dispatched, the risk of loss for the products passes to you. Volmavel is not responsible for lost or stolen packages once they are handed over to the carrier.

4. Returns and Exchanges

  • Return Eligibility: Our products are eligible for return within 30 days of receipt if they meet the return requirements. To qualify, the product must be unused, in its original packaging, and in resaleable condition. Certain products, such as personalized items or those purchased during clearance sales, may not be eligible for returns.

  • Return Process: To initiate a return, please contact our customer service team at info@volmavel.com or call 704-927-6421. You will need to provide your order number, a description of the item, and the reason for the return. We will guide you through the process and provide instructions for returning the product.

  • Refunds: Once we receive and inspect the returned item, we will issue a refund to the original payment method, minus any applicable restocking or shipping fees. Refunds typically take 7-10 business days to process.

  • Exchanges: If you would like to exchange an item for a different size, color, or product, you must first return the original item following the return process and place a new order for the desired item. If you need assistance with exchanges, please contact our customer support team.

  • Damaged or Defective Items: If the item you received is damaged or defective, please contact us immediately at info@volmavel.com or call 704-927-6421. We will assist you with a replacement or full refund and cover return shipping costs.

5. Promotions and Discounts

  • Discount Codes: If you have a discount code, it must be applied during the checkout process. Discount codes cannot be applied after an order is placed. Only one discount code may be used per order unless otherwise specified.

  • Promotions: From time to time, we may offer promotions, sales, or limited-time offers. These promotions are subject to specific terms and conditions, including start and end dates, product exclusions, and other limitations. Please read the terms of each promotion carefully to ensure eligibility.

6. Sales Tax

  • Sales Tax: Sales tax is calculated based on the shipping address of your order. If applicable, sales tax will be added to your total order amount during checkout. We comply with state and local tax laws and may collect sales tax based on the destination of the goods.

7. Customer Support

We are here to help! If you have any questions about our products, your order, or need assistance, please don’t hesitate to reach out to us:

Volmavel
Email: info@volmavel.com
Phone: 704-927-6421
Website: https://volmavel.com