Shipping Policy

Effective Date: January 8, 2025

At Volmavel, we are committed to providing timely and reliable shipping services to ensure your orders arrive safely and on time. Please review our Shipping Policy for details on shipping options, processing times, and shipping fees.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs, including Standard Shipping, Expedited Shipping, and International Shipping. Delivery times are estimates and may vary depending on the shipping method, destination, and other factors. The estimated delivery times are as follows:

  • Standard Shipping (Domestic): 5-7 business days
  • Expedited Shipping (Domestic): 2-3 business days
  • International Shipping: Varies by destination (typically 7-21 business days)

Please note that delivery times may be affected by factors such as weather conditions, holidays, and customs processing (for international orders).

2. Shipping Fees

Shipping fees are calculated at checkout based on the weight, size, and destination of your order. The total shipping cost will be displayed before you confirm your purchase.

  • Domestic Orders (Within the United States):
    Standard and expedited shipping options are available. Shipping costs will be based on the weight of your order and delivery method chosen.

  • International Orders:
    For international orders, shipping costs will be calculated based on the destination country. Additional customs duties, taxes, or import fees may apply, depending on the country of delivery.

3. Processing Time

  • Order Processing Time:
    Orders are typically processed within 1-3 business days from the time the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation:
    After you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but it does not mean your order has been shipped yet. Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

4. Shipping Restrictions

  • Shipping Availability:
    We currently ship to the United States and select international destinations. If we are unable to fulfill your order due to shipping restrictions in your country, we will notify you and cancel the order.

  • P.O. Box and APO/FPO Addresses:
    We can ship to P.O. Box addresses, as well as APO/FPO addresses for U.S. military personnel. Please ensure the correct address format is provided to avoid any delays.

  • Address Accuracy:
    Please double-check that your shipping address is correct before completing your order. Volmavel is not responsible for delays or non-delivery due to incorrect addresses provided by the customer.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to the carrier’s website, where you can track your package in real-time.

  • Shipping Carrier:
    We work with reputable carriers such as USPS, FedEx, and UPS for domestic orders. For international orders, we may use additional carriers based on the destination country.

6. Lost or Stolen Packages

Once an order is shipped, the risk of loss passes to the customer. If your package is lost or stolen, please contact the shipping carrier directly to file a claim. If you believe there is an issue with your order, please reach out to our customer service team at info@volmavel.com, and we will assist you as best as we can.

7. Damaged Items

If you receive a damaged item, please contact our customer service team within 7 days of delivery. We will guide you through the process of returning the damaged item and issuing a replacement or refund, depending on the situation.

To expedite the process, please provide:

  • Your order number
  • Photos of the damaged product and packaging
  • A description of the damage

8. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about any changes.

9. Contact Us

If you have any questions or concerns about our shipping policy, or if you need assistance tracking your order, please don’t hesitate to contact our customer service team:

Volmavel
Email: info@volmavel.com
Phone: 704-927-6421
Website: https://volmavel.com